Last day ICS-400! Preparing our public safety providers for complex incidents

Last day of ICS-400: Advanced ICS for Command and General Staff – complex incidents.

Great to have providers in our training class from across the state – esp since they are participating in their backup Emergency Operations Center (EOC). Lots to discuss and collaborate esp when discussing MACs (multiagency Coordination) in conjunction with Unified command.


Shared a few videos from back in the day including showcasing a bunch of FL Emergency Managers.


During all the classroom TTEs, I love that so many are actively engaged and participating. This kind of joint effort in preparedness planning and coordinated response will only help solidify efforts in their upcoming National Special Security Event (NSSE).

Great class – thank you to everyone who attended!

@rusnivek

Humans all communicate differently…and speak lego

As human beings, we all communicate differently.

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No seriously, we do. However, if we can find a common language, we can better fulfill our SMART objective, implement our strategies, and of course utilize the right tactics.

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Common language? Yes, we use legos to demonstrate this process.

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Just one of the fun training tabletop exercises we run through during the Command and General Staff Training.

Additionally, I got to talk about preparedness efforts too.

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Fun stuff…doh!

@rusnivek

 

Safety-PIO-SM 16-005: Inquiries during an emergency #Twitter #Media

16-005: Inquiries during an emergency
Agency: Irfan Khan and NBCLA Topic(s):       Twitter engagement & Crisis
Date: 09-30-16 Platform:       Twitter

After several Public Information Table Top Exercises and Social Media Workshops, many attendees have experienced reporters who have purposely bypassed officials for information and have directly contacted affected parties involved.

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Social media has shortened the timeline for any news reporters – basically cutting INTO the chase. This can be exemplified by NBCLA Reporter Daniella Guzman’s reply on Twitter to Irfan Khan’s tweet he posted during an active shooter situation on UCLA’s campus in June 2016.

As you can tell by Irfan’s Tweet, raw parental emotion to protect his child who was hiding in a bathroom (from the shooter) is palpable. But what can Public Information Officers (PIOs) do about this? Not much since this social media platform lends itself to fairly open dialog for any ongoing emerging situations. Now, you could say that if the parent has enough time to tweet, that he/she has the right mindset to respond to reporters. However, when faced with a dire situation and the possible loss or death of an immediately family member –  most people do not respond well.

It is possible to deflect random victim/survivor inquiry attempts. PIOs could proactively monitor the common accounts or hashtags that emerge during the incident. In this situation, “#UCLA” was a common term that was used to associate tweets. Simply setting up a column in TweetDeck or HootSuite could provide another monitoring point for your Joint Information Center on redirecting inquiries. Once vetted, operations and tactics could use this information to increase Situational Awareness and Common Operating Picture (SA/COP).

For Irfan’s family, I am glad to report that Irfan’s daughter was found safe.

Three important tips to consider as soon as something kicks off:

  1. When an emergency occurs, setup a column in TweetDeck or HootSuite for the primary agency and mentions.
  2. Monitor common hashtags to help steer questions/inquiries into the Joint Information Center with trusted sources who can provide correct vetted information.
  3. People under duress may not respond well to random inquiries.

On Twitter, your public safety presence is important because you can help proliferate good sources of information by redirecting to official trusted sources.

Time is short, so Tweet good stuff!

@rusnivek

 

Only three in April right?

April has arrived like a wrecking ball, so sorry about the 7-day delay in posting my April schedule.

First week, I’ll be getting back from instructing in Colorado (Region-8). Also, I’m launching my own clothing line. Heh.

Second week, I’ll be teaching social media in Cincinnati at the Regional Operations Center aka TheROC (Region-5).

Third week, I’ll be in Nebraska presenting on social media and crisis communications (Region-7).

Fourth week, I’ll be in Michigan supporting the US Department of Homeland Security and Public Safety Canada with a bunch of seminars, a few EOC workshops, and then culminating with a TableTop Exercise (TTE). Bring your best ICS forms because we are repping the Homeland Security Exercise Evaluation Program (HSEEP) action in the hizzouse! (Region-5).

Fifth week is still not exactly defined. Likely, I will be in a “ready status” #mylife amiright?

Also, I am hoping that April gets warmer too.

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@rusnivek