DuPage County partners w/ OHSEM to lead the way with Outdoor Weather Event & Planning TableTop Exercise

As our office continues to work the magic for all of our partners in public safety, today we continue to rollout the new Event Ready Weather Decision toolkit that helps any agency with critical command decisions.

Our office has worked closely with the National Weather Service Chicago in developing this process.

And of course to pair with the class, we have a Outdoor Event Planning TableTop to help concrete the points to all participating agencies.

Not only developing, but making sure that the information is compliant….

…like HSEEP compliant TableTop exercise compliant.

That’s right – welcome to the #EmergencyManagement pros!

Success? Does it work? Hellz yeah it works! Just ask Lombard’s PIO Avis Meade who used this planning guide for their 2019 Lilac Parade.

Their actions based on NWS Chicago data and critical command decisions likely saved lives as severe weather rolled into the area with an exposed and completely vulnerable population.

Let me say that again, the planning and preparedness efforts from everyone in Lombard saved lives.

Let me translate that for you (think FEMA Core Capability): Sharing good info (Intelligence and Information Sharing), working closely with local, county, and state partnerships (Operational Coordination), and known trusted information (Public Information and Warning)

Decisions made in advance with partnerships with the local National Weather Service can save lives?!?!? YES IT CAN!

In Emergency Management, our decisions are collaborative and based on a combination of historical data and past industry practice. This is what Emergency Management is all about. Repeat after me: Planning and Coordination. Planning and Coordination.Planning and Coordination.Planning and Coordination.

I am proud to be a small part of many agencies doing the right thing for communities across this county and this great country.

Me? You know, I’m always willing to serve.

@rusnivek

17-001: A Shake That Never Happened #PIO #Safety #SocialMedia

17-001: A Shake That Never Happened
Agency: US Geological Survey (USGS) Topic(s):      Error message / human error
Date: 06-23-17 Platform:      Twitter/Email

Sometimes, US Geological Survey (USGS) computers have 6.8 sized hiccups which automatically pushed out info this past Wednesday. This caused serious concern as numerous Emergency Management professionals and PIOs desperately searched to verify information on any earthquake in California. None was to be found on Wednesday June 21, 2017.

As you can see, the date listed in the email notification isn’t consistent with Wednesday’s date as well as the time stamp of publication.

Even worse was the 140-character tweet with even less text/info that initially went out to their 679K followers (@USGS). With the magnitude and epicenter location in a well populated area (Santa Barbara CA), it is crucial that we have multiple sources to verify critical information.

As humans, our attention span has shortened. (SQUIRREL!) Likely thousands misread the initial date/time listed on the email. Even less took the time to click the link in the tweet.

USGS noticed the error and posted this explanation of the errand info. Emails were sent to explain the deleted event.

Obviously more than 140 characters, they screen shot a typed response and posted the image to twitter referencing their errant tweet. The USGS used this tactic to get more information and characters into an otherwise short 140-character tweet.

Whether computer or human error, fessing up to an error on social media is embarrassing. However, the ramifications of arbitrarily deleting info without prior public notification will gander your agency a rash of criticism from the most loyal of followers. Government agencies should strive to foster trust and transparency with all of their constituency. Not to mention, deletion of your posts must match your agency’s policy/procedure or SOP/SOG.

Three important tips to consider if an agency posts something weird:

  1. Trust, but verify information. Trust your social media intuition.
  2. Correlate data from various sources to make an informed decision for ongoing operations.
  3. Admit your mistakes. It happens. Human error is a thing.

Mistakes happen, but how you recover will either make you a hero or a zero. Maximize your efforts on social media including screenshots of your more-than-140-character-response.

Time is short, so tweet / email correct stuff!

@rusnivek

****Or download the one-pager here: AShakeThatNeverHappened-Safety-PIO-SM-17-001***

Maybe watch a quick video from USA Today

Police monitor social media posts to protect holiday crowds

How about them apples!

If you aren’t monitoring social media…

http://www.19actionnews.com/story/25944761/police-monitor-social-media-posts-to-protect-holiday-crowds

Now do you believe me?

Pku1Zr3iVJ

@rusnivek