Day-1 of the OhioEMA Basic #PIO class in Summit County

Packed house as we start another Ohio EMA Basic Public Information Officer Course in Summit County, Ohio!


Special thanks to Jena and all the pros at Summit County Emergency Management Agency.


Great diverse crowd from various backgrounds allow us to have wide discussions on topics. With so many disciplines represented, we had a deep dive into lots of classroom tabletop activities for PIOs.


Remember, its our job to align ourselves with those SMART Objectives, then analyze our audiences, then write specific messaging to our targets audiences.

Easy peasy right? In person classes like the Social Media for Disaster Response and Recovery as well as Social Media Tools & Techniques. And of course don’t forget all those fun online FEMA Independent Study classes too. (all classes are no cost)


And of course we did the oncamera PIO interviews today. Staple of our class!


Last part of the day, we hit the social media section hard cause we talked a ton about case studies highlighting success stories and pitfalls in social media use. And of course, don’t forget to get #slizzerd


Tweet responsibly peeps!

Reporting live from Summit County…

@rusnivek

 

NHC update on #Hurricane #Irma 09-04-17 at 0500

Despite the plethora of bad information being spread around, here’s the official track of Hurricane Irma.

Information from NHC and is current as of 09-04-17 at 0500.

Please plan accordingly.

@rusnivek

 

17-001: A Shake That Never Happened #PIO #Safety #SocialMedia

17-001: A Shake That Never Happened
Agency: US Geological Survey (USGS) Topic(s):      Error message / human error
Date: 06-23-17 Platform:      Twitter/Email

Sometimes, US Geological Survey (USGS) computers have 6.8 sized hiccups which automatically pushed out info this past Wednesday. This caused serious concern as numerous Emergency Management professionals and PIOs desperately searched to verify information on any earthquake in California. None was to be found on Wednesday June 21, 2017.

As you can see, the date listed in the email notification isn’t consistent with Wednesday’s date as well as the time stamp of publication.

Even worse was the 140-character tweet with even less text/info that initially went out to their 679K followers (@USGS). With the magnitude and epicenter location in a well populated area (Santa Barbara CA), it is crucial that we have multiple sources to verify critical information.

As humans, our attention span has shortened. (SQUIRREL!) Likely thousands misread the initial date/time listed on the email. Even less took the time to click the link in the tweet.

USGS noticed the error and posted this explanation of the errand info. Emails were sent to explain the deleted event.

Obviously more than 140 characters, they screen shot a typed response and posted the image to twitter referencing their errant tweet. The USGS used this tactic to get more information and characters into an otherwise short 140-character tweet.

Whether computer or human error, fessing up to an error on social media is embarrassing. However, the ramifications of arbitrarily deleting info without prior public notification will gander your agency a rash of criticism from the most loyal of followers. Government agencies should strive to foster trust and transparency with all of their constituency. Not to mention, deletion of your posts must match your agency’s policy/procedure or SOP/SOG.

Three important tips to consider if an agency posts something weird:

  1. Trust, but verify information. Trust your social media intuition.
  2. Correlate data from various sources to make an informed decision for ongoing operations.
  3. Admit your mistakes. It happens. Human error is a thing.

Mistakes happen, but how you recover will either make you a hero or a zero. Maximize your efforts on social media including screenshots of your more-than-140-character-response.

Time is short, so tweet / email correct stuff!

@rusnivek

****Or download the one-pager here: AShakeThatNeverHappened-Safety-PIO-SM-17-001***

Maybe watch a quick video from USA Today

Providing oversight on today’s US DHS and PS Canada International Exercise #Cause4 #CauseIV

I was requested to support the Department of Homeland Security’s 2016 Science and Technology Cause-4 International Exercise between the United States and Canada today.

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United States Department of Homeland Security (DHS) and Public Safety Canada. Yep-international baby!!!!!

But crossing borders is more difficult than you think – esp when dealing with patient privacy, tactical operations, and coordinating efforts amongst ultra type-A personalities.

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This is why training and exercising is so crucial to agencies who want to make a different in their communities they serve. This is also why Emergency Management is ideally a solid coordinating entity for this type of response.

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In this particular international exercise, emergency response agencies are testing EMS response, transport information, sharing actionable data, social media, and a whole lots others stuff.

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I’m just glad to be a small part of the work by so many people and agencies.

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I am convinced that through joint exercises, we can build stronger core agencies and be better responsive to emerging threats and hazards.

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“It is imperative that we enhance our all-hazards public safety partnerships.” – Kevin Sur.

@rusnivek

 

Twitter is now tracking all other apps too! Freaked out?

So…this just happened to me.

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Twitter will now track the activities from all your OTHER apps on your smart phone/tablet.

That’s right, Twitter will use:

  • your FourSquare/Swarm geolocation data to target you for ads.
  • your pictures to see what you take pictures of to target you for ads.
  • your songs to see what music you listen to so they can target you for ads
  • your Instagram photos to see who likes them so they can target ads to them.
  • your airlines apps so they can serve you targeted ads on your flights
  • your phone calls to see who/where you call so they can target ads to you/them.

You get the idea.

Yeowza Twitter.

From Twitter’s EULA: “…collecting and occasionally updating the list of apps installed on your mobile device so we can deliver tailored content that you might be interested in.”

Creeped out? You know you can disable this feature through the Twitter app’s settings menu. Depending on the iOS:

  • For iOS device users: disable this through setting —> account -> privacy -> Tailor Twitter based on my apps.
  • For Android users: settings -> account -> other ->Tailor Twitter based on my apps.

I get that Twitter would like to collect data with what I do using in the Twitter app. In fact, I expect it. However, I am a bit uncomfortable with Twitter collecting info from various other apps.

Not cool Twitter. Way to be that creepy Uncle.

@rusnivek

 

Who waits for the newspaper?

C’mon, it’s 2014! Who waits for the newspaper?!!?!?!?

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Even before the newspaper is printed, the information is obsolete…like finger nails on the chalkboard old.

Try to save a few trees and check out this thing called the internets.

It’s amazing.

@rusnivek

Press amenities…because they are our partners in safety right? #PIO

Media considerations: Press amenities.

aaa

Aside from giving the media the juicy story they crave…we should do a better job in considering their needs during a disaster.

However, in this day/age of media involvement and constant interaction, it would behoove us PIOs to better meet the needs of our partners (that’s right, I said partners) in safety.

For prolonged incidents, it would be nice if your agency:

  • Provided a bunch of plugs and/or outlets to use. Power seems to be a mandatory necessity during every day life. Just look at any airport with weirdos hunched around an open power plug.
  • Setting up a separate WiFi for media use only so they can meet their timely deadlines or push valuable info via social media. They are data hogs just like the rest of us. It has been proven for humans to exist, we need WiFi.
  • Held up white cards for white balance during setup…or better yet warm cards to help the videographers get their color scheme setup right. It does make you look like you just got back from someplace warm and now have a nice tan.
  • A simple cup of coffee would be a welcome olive branch in the midst of disaster/emergency. First informal rule of any disaster or emergency? A cup of coffee regularly ranks high on the scale of requests and necessities from everyone. Available 24/7.

Since we are breaking down barriers, we need to explore a few options to support our partners in safety. Look at this setup…

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…no seriously, look closer.

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What do you see?

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Build your relationships before a disaster and strengthen them as you continue to train exercise your skills. Partners in safety.

Let’s work together to better our response and enhance communications skills with just some basic needs for the press. Trust me, a little goes along way.

After all, the old adage goes: you can attract more friends with honey than vinegar…right?

@rusnivek