Reporting live from Columbus…
(From L to R): Howson Staub, Sur, Bosso, and Pollack.
Let the shenanigans begin!
PIOs at the Ohio_PIO Symposium – in Columbus! #OHIOPIO
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Tag Archives: Information
Teaching the brand new DHS/FEMA Basic Public Information Officer Course
Awwww yeah! This past week, I got a chance to teach part of the brand new DHS/FEMA G0290: Basic Public Information Officer Course!
Formerly known as G-290 course, this is the new FEMA Basic Public Information Officer course taught across the country for all public safety and emergency management professionals.
Thanks again to the Kentucky Emergency Management Agency and KESC for allowing me the opportunity. Also, special thanks to the ever fashionable Mike from NIOA.
Shakas because we are reporting live from Kentucky…
Friday talks with Ohio EMA leadership
It was great to spend some time with Ohio EMA leadership yesterday.
Discussion on community resilience, task force deployments, Presidential Declarations, key initiatives, outreach, training, EMAC deployments, stakeholder engagement, public information officer, Emergency Management visibility, social media, Public Assistance, SBA loans, documentation and reimbursements, FEMA Administrator Craig Fugate, Public and Private partnerships…heck-we even touched on the buzz words for 2015: Climate change and Cyber.
For sure, lots of notes!
It is so great to hear OEMA Executive Director Sima Merick passionate about all facets of Emergency Management.
Also got a chance to hang with my Ohio EMA Training and Education peeps Lisa and Susan too. Solid discussion about the upcoming Mass Fatalities course (G-386), PIO Courses (G-290), JIC/JIS Courses (G-291), Intermediate Incident Command courses (ICS-300), and the Recovery from Disasters Course (G-270.4).
Lots of good free stuff upcoming from Ohio EMA!
BTW-If you did a double take on that first picture, yes sir Sur, #AlohaFridays are made for an Aloha shirt. Period. Also a historical note, Hawaii became the 50th state on August 21, 1959.
Don’t worry peeps, look closely as I had my Ohio pin on.
Have a great weekend!
Reporting live as I sink into the mud!
Shoes! SHOES PEOPLE!
I can’t wait for all those expensive heels to get stuck in the mud…and no one likes a pair of muddy dress pants and fancy black wingtips. C’mon!
Reporters: Please dress appropriately when covering a story.
PIO/PAOs: Please dress appropriately when arriving on scene.
Are you violating Facebook’s Terms of Service? Safety-PIO-SM-15-004
| 15-004: Are you violating Facebook’s Terms of Service? | |
| Agency: Various public safety agencies | Topic(s): Facebook organization page |
| Date: 07-31-15 | Platform: Facebook |
Facebook has a wide audience and many public safety agencies have taken to Facebook to promote their efforts. However, many agencies have created the wrong type of account on Facebook.
By creating your agency’s page as a person on Facebook, you are violating Facebook’s terms of service. And if you are going to ask, Facebook administration has the right to immediately delete everything. Yikes.
By registering your agency as an ORGANIZATIONAL PAGE, you can take advantage of Facebook’s analytics. This information is incredibly valuable as you evaluate who, what, at what time, and most importantly the how and why they are searching/visiting your agency’s organizational page.
Facebook readily asks if you know people and displays their basic account information. Facebook’s goal is to increase your networks by showcasing people that are similar to you. If you happen to see one of your neighboring public safety agencies who may have incorrectly registered a Facebook personal account, take the time to inform them on changing their account from a personal page to an organizational page.
Likes? As an organization, can I like other pages? Yes, as an organizational page, you can like other agencies too. Through Facebook likes, you can showcase to your trusted network of similar public safety agencies.
Remember, social media is about how you can amplify your networks and positively engage your constituents. We are constantly strengthening our relationships with similar groups – all in the name of safety.
Look, we all need to be good stewards of our public safety brand. All Emergency Support Functions (ESFs) need to constantly support each other and help agencies who need some social media guidance.
By double checking your agency and your partner agencies.
- You can be compliant with Facebook’s Terms of Service agreement.
- You can ascertain detailed visitor demographics free from Facebook’s organizational analytical information.
Time is valuable, so post good stuff.
To download the one-pager, click on the link here: Safety-PIO-SM-15-004-PersonalOrOrganizationalOnFacebook
Press credentials discussed
We talked a little about press credentials last week in our Ohio Emergency Management Agency (OEMA) Basic Public Information Officer (PIO) class. Here’s an example of Chicago’s press creds.
(Some of you may remember Erin Kennedy from WKYC 3 here in Cleveland).
PIO Pro Tip: Build trusted relationships w/ the media prior to an incident.
JIS – JIC planning class for Tribal State and local PIOs
A fine day to teach the Ohio Emergency Management Agency’s JIS / JIC Planning for Tribal, State, and Local PIOs (G-291) course in Medina County!
A classic start with The Who.
One of the big points emphasized in this class is the differences between a Joint Information Center (JIC) and a Joint Information System (JIS). Both have merits in daily operations and each have strengths and weaknesses in disaster operations.
Sometimes PIOs don’t understand that a JIC or JIS activation is just like a normal activation. If you can’t figure out the differences between the two, take the class from those who have actually worked a JIC or a JIS.
On Tuesday/Wednesday in the Basic Public Information Officers’ Course (G-290), we talked about training and readiness efforts for any PIO. Go Kits were a hot button topic as everyone’s PIO kit would most likely be different. Resource manuals are great to have, but difficult to keep updated. Just maintaining a PIO contact list is a tedious task.
Much discussion about food in the kit. This was obviously NOT a good example of what you should be eating during an JIC activation.
Prob not the best lunch.
Healthy body = Healthy mind. Period.
As the day progressed, we facilitated several in-depth discussions on teamwork, joint efforts in responses as well as some pre-scripted messages that can be used by everyone. Planning now will reduce the amount of white hair during an incident.
Establish relationships now with local health departments, local and regional hospitals, local Hazardous Materials (HAZMAT) Teams, Special Technical Rescue Teams. Easily rely on your state staff and resources to support your actions. A great wealth of information is available to bring to the table. Just establish that connection before that awkward 0300 hit.
Additionally, tapping into local resources from other Federal Agencies like the Federal Bureau of Investigations (FBI), Bureau of Alcohol Tobacco, Firearms, and Explosives(ATF), National Weather Service (NWS), Environmental Protection Agency (EPA), Immigration and Customs Enforcement (ICE), Customs Border Patrol (CBP), National Transportation Safety Board (NTSB), Federal Aviation Administration (FAA), etc…so many options to establish relationships!
“Building relationships now can only increase our response effectiveness during a disaster.” – K. Sur
Looking outside government agencies, public and private partnerships can support our safety and response initiatives – so we need to make a concerted effort to make those connections now. Build relationships before a disaster!
Sur and Mo!
So how can you bring all these resources together? Consider these actions to explore in your jurisdiction:
- Train. Train. Train.
- Open discussions with various providers.
- Invite your all-hazards partners to meetings.
- Meet regularly. Maintain contact.
- Take classes together.
- Share resource lists and contacts.
- Support each other during operations.
- Review After Action Reviews / Improvement Plans (AARs/IPs) together.
And if you were wondering, class participants did well on their post-tests.
Psssst…the answer is “C” #not
We had a great time teaching this week. Much thanks to the Medina County Emergency Management Agency and EM Director Christine Fozio for their hospitality. Super fun time.
So much ducking fun (duck face reference)
Special thanks to the Ohio Emergency Management Agency for sponsoring this all-hazards class for our partners in public safety.
(L to R): PIO Instructor Kevin Sur, Medina County Emergency Management Director Christine Fozio, and PIO Instructor Monique Witherspoon.
If you are looking to attend OEMA’s free PIO courses:
- Public Information Officers Awareness course (G-289)
- Basic Public Information Officers’ course (G-290)
- JIS / JIC Planning for Tribal, State, and Local PIOs course (G-291)
**coordinate through OEMA State Training Officer Susan Traylor.
As always, I’m looking forward to the JIC / JIS activation calls. I am excited for these new PIOs to put their new acquired PIO skillz in place. And yes, I said skillz with a Z.
Time is short so do good stuff!
Final day of instructing Ohio EMA’s Basic Public Information Officers Course
Final day of the Ohio Emergency Management Agency’s Basic Public Information Officer Course (G-290). Kaboom!
Before class started, we pumped a little Billy Joel through the ECC&C speakers.
We talked about what kind of information needs to be disseminated including categorizing messages by priority. Obviously, we discussed various social media platforms and a few publishing options to maximize visibility.
Basically, it still comes down to maximizing our efforts during a disaster or emergency.
Working in groups, all participants formulated action items to implement at their agencies. Incidentally, this is truly the reason why so many ICS classes exercise in groups…is to help facilitate open dialogue. Building relationships is easier in an open classroom setting.
And yes, 0300 is NOT the time to be meeting fellow public safety professionals for the first time in the EOC.
As a group, we evaluated everyone’s TV PIO interview.
Everyone shared constructive recommendations with the entire class. Everyone.
In fact, the private industry crew really enjoyed the training and wanted to work/train more closely with various public safety agencies (Hmmmm, I sense this could be the start of a public-private-partnerships-EEEK).
In the end, more group work and a secondary interview helped participants to become more comfortable in front of the camera.
Additionally, non-verbal actions including certain physical cues were shared to help PIOs take back control from an aggressive reporter and take control of the interview.
Remember, the important point to remember is….
Reporting live from FEMA Region-5, at the Medina County Emergency Coordination Center & Classroom…
Teaching Ohio EMA’s Basic Public Information Officers Course
First day of the Ohio Emergency Management Agency’s Public Information Officer Course (G-290). Whohoo!!!!
Welcome and intros today by OEMA NE Region Supervisor Bob Zehentbauer.
Bob Z kicking off today’s Ohio EMA Basic PIO course.
(Bob-Mahalos for the kind words)
Special thanks to Medina County Emergency Management Agency and Director Christina Fozio for hosting this great all-hazards class.
Medina County EMA Director Christine Fozio with the best hospitality in the EOC!
This class, our participants hail from various disciplines including Fire, EMS, Law Enforcement, Emergency Management, Hospitals, Prison officials, Private Industry, Health Department, and Higher Education.
So many experiences to share especially with all the EOC activations we had in the past 5 years here in NE Ohio. Castro case, Ebola, Pepper Pike Tornado, Flooding, Operations Barclay, Hurricane Sandy, etc…all are great experiences that we as instructors can share our experiences with our participants.
I believe the best part about the G-290 course? The on-camera interviews for everyone.
One camera for face, one camera for body language, and a tricky “reporter” asking questions.
Many instructors shy away from this task because they don’t have the time, experience, or even the equipment. However, I believe that it is imperative we have these tools that simulate real-life situations. We as instructors should provide the most realistic examples of in-field experiences for all participants.
For those attending, we will never compromise. We will always provide the best class.
Period.
FireChat – First look
FireChat – First Look
There has been lots of discussion about mobile message apps using MESH networks. Just like my deployment to Hurricane Katrina/Rita in Louisiana’s Lower 9th Ward, we had no cell service which means no internet. Common in disasters, many startups are looking to bridge that gap using Bluetooth/MESH networking for any type of mobile technology.
MESH networks literally work by using other devices in your general vicinity to relay/transmit data to any available network. Devices can automatically network with each other via flood technique (overwhelming) or routing technique (hardware hoping). To put it into terms that we in government are more used to hearing, this type of networking is considered a mobile ad-hoc network that can operate independently with little or no internet connection.
Some advantages include internet use with at least one actual connection, increasing local networking by locality through mobile hardware, and of course an automatic mobile-to-mobile network.
Some dangers include lack of security, mobile device protection, connection reliability, and as the MESH network grows the more prolonged data delays occur.
Soooooooooooo, just like when ello was released, I downloaded the app and started using it. I engaged with various users over the course of the last 4 weeks. Here’s my notes.
- GPS data is incorrect. I was in Dallas’ airport and it pegged me in Natchitoches, LA.
- Bluetooth is another way for MESH networks to communicate but strength of mobile-mobile connections is fleeting/passing in an airport
- Hyperlinks do work.
- When you upload a picture, FireChat does NOT give a confirmation message or pop-up that your picture is uploaded (I found this out because I uploaded my picture six times before I realized what was happening). #whoopsies
- Aaaaand you cannot erase pictures.
- Users cannot erase comments.
- Hashtags help users identify topic and discussion.
- Hashtags are hyperlinked in FireChat to those specific groups.
- Twitter handles do NOT hyperlink to Twitter accounts
- Phone numbers hyperlink to phone app (list using xxx-xxx-xxxx). It also works using the xxxxxxxxxx format but it looks cleaner and easier to recite w/ natural “-” breaks.
- FireChat does not allow cut/paste function.
- GPS coordinates do not hyperlink to any maps (Apple Maps or Google Maps)
- USNG does not work either.
- Refresh rate is slow (when compared to Twitter’s network refreshes faster and is more streaming).
- In a known dead spot for cell service, MESH network was slow and did not connect to internet.
- Trolls are rampant and uncontrolled in the main chatroom.
- Main chatroom has various and NSFW topics.
- Many users do not identify themselves with a profile picture or descriptor.
- Many users are using this service as a social network for personal PERSONAL reasons.
- Bad words are censored on FireChat with “*****”. Unknown what those specific terms are.
- You can like a comment from others or about yourself. Other users can see that someone has liked the comment/content by the red heart displayed. No amount is quantified. Just one lonely red heart.
If Emergency Management was to use FireChat, designate a specialist to monitor to observe and engage pertinent conversation in main chat room directing them to distinct #group in FireChat.
At this time, I only use FireChat when I’m bored and want to see if they have developed other functionality tools.
Just a few initial thoughts on FireChat.
